CSR Report 2022/23

CSR Report 2022/23TABLE OF CONTENTS PREFACE 4 FROM MANAGEMENT 6 ABOUT ICM 8 ABOUT OUR BUSINESS OUR BUSINESS MODEL WHAT HAPPENED IN 2022 RESULTS FOR 2022 (HIGHLIGHTS) THE UN’S 17 GLOBAL GOALS OUR CHOSEN GLOBAL GOALS SURVEY, PRIORITIES & PLANS 22 CSR RISKS & OPPORTUNITIES IN THE VALUE CHAIN OUR STAKEHOLDERS & COMMUNICATION CSR PRIORITIES FOCAL POINTS AND ACTION AREAS 2023 CSR PLAN #1 RESPONSIBLE MANAGEMENT 34 RISK MANAGEMENT OUR MANAGEMENT SYSTEM OUR POLICIES, ON A GENERAL LEVEL DIVERSITY ETHICAL GUIDELINES & WHISTLE-BLOWER PROGRAMME CYBERSECURITY & PERSONAL INFORMATION SECURITY ANTI-CORRUPTION #2 PRODUCT SAFETY & COMPLIANCE 48 PRODUCT SAFETY & COMPLIANCE #3 RESPONSIBLE SUPPLY CHAIN 54 SUPPLIER APPROVAL & EVALUATION SUPPLIER AUDITS FOR HIGH-RISK SUPPLIERS FACTS & FIGURES ABOUT OUR SUPPLY CHAIN #4 A SAFE, ATTRACTIVE PLACE TO WORK 62 OCCUPATIONAL HEALTH CERTIFICATION OUR WORKING ENVIRONMENT WORKPLACE ACCIDENTS & CLOSE CALLS SICK LEAVE SAFETY & WELL-BEING EFFORTS FACTS & FIGURES ON OUR OCCUPATIONAL HEALTH #5 ENVIRONMENT, CLIMATE & SUSTAINABILITY 72 OUR CHALLENGES & EFFORTS RESULTS ACHIEVED IN 2022 AND PLANS FOR 2023 FACTS & FIGURES ON OUR ENVIRONMENT 2022 ENERGY SAVING ACTIVITIES OUR PATH TO ”NET ZERO” CASE STUDY: LED LIGHTING AT OUR WAREHOUSE #6 EMPLOYMENT & PARTNERSHIPS 86 FLEX JOBS & INTERNSHIPS COLLABORATION WITH SOCIO-ECONOMIC COMPANIES YOUNG TALENT & STUDENT POSITIONS #7 SUPPORTING/PROMOTING A GOOD 90 WORKING ENVIRONMENT KNOWLEDGE SHARING, SAFETY TRAINING PRIZES, DONATIONS & SUPPORT CASE STUDY: DONATIONS FOR UKRAINE For a consolidated overview of overall goals, risks, and efforts, see: ICM - CSR GOALS AND STATUS 2022–2023 2 CSR Report 2022/23 | Version 1.1 | 07.10.25 | JSA & GLA 3Side 1Side 3